Home

About Me

Resume

Case Studies

My Writing

Contact Me

DESIGNER

WRITER

CONSULTANT

Design rooted in

intention and empathy.

Design rooted in intention and empathy.

Design rooted in intention and empathy.

Bridging user needs, real-world constraints, and business outcomes.
Bridging user needs, real-world constraints, and business outcomes.

Katlan Henderson (kait-lyn)

Katlan Henderson

Katlan Henderson (kait-lyn)

Senior Digital Product Designer based in Dallas, Texas

Senior Digital Product Designer based in Dallas, Texas

Senior Digital Product Designer based in Dallas, Texas

5+ years of experience in...

5+ years of experience in...

5+ years of experience in...

Merging Product & Business
Merging Product & Business

Bridging stakeholder needs with product vision to deliver solutions that balance user value and business impact.

Service Design Thinking
Service Design Thinking

Designing human-centered services for healthcare and public sector organizations dedicated to improving lives.

Designing human-centered services for healthcare and public sector organizations dedicated to improving lives.

Process Reform
Process Reform

Transforming outdated organizational methods into streamlined processes that empower teams and improve outcomes.

eCommerce Strategy
eCommerce Strategy

Analyzing customer behavior and metrics to improve the customer journey from discovery to checkout.

Case Studies

Case Studies

Blue Cross Blue Shield | AI Service Agent

Building an AI-powered chat tool for customer service agents to assist members.

Coming Soon!

Blue Cross Blue Shield | AI Service Agent

Building an AI-powered chat tool for customer service agents to assist members.

Coming Soon!

Blue Cross Blue Shield | AI Service Agent

Building an AI-powered chat tool for customer service agents to assist members.

Coming Soon!

Blue Cross Blue Shield | AI Service Agent

Building an AI-powered chat tool for customer service agents to assist members.

Coming Soon!

FedEx Office | Improving User Experiences

Improving FedEx Office digital experiences for store and eCommerce customers.

View Project

FedEx Office | Improving User Experiences

Improving FedEx Office digital experiences for store and eCommerce customers.

View Project

FedEx Office | Improving User Experiences

Improving FedEx Office digital experiences for store and eCommerce customers.

View Project

FedEx Office | Improving User Experiences

Improving FedEx Office digital experiences for store and eCommerce customers.

View Project

Unisys | Digital Health Passport

Building a health identity verification application amid the COVID-19 health crisis.

View Project

Unisys | Digital Health Passport

Building a health identity verification application amid the COVID-19 health crisis.

View Project

Unisys | Digital Health Passport

Building a health identity verification application amid the COVID-19 health crisis.

View Project

Unisys | Digital Health Passport

Building a health identity verification application amid the COVID-19 health crisis.

View Project

iDonate | Digital Fundraising Platform

Improving digital non-profit fundraising experiences.

View Project

iDonate | Digital Fundraising Platform

Improving digital non-profit fundraising experiences.

Coming Soon!

iDonate | Digital Fundraising Platform

Improving digital non-profit fundraising experiences.

View Project

iDonate | Digital Fundraising Platform

Improving digital non-profit fundraising experiences.

View Project

FedEx | Providing Customer Quotes

Redesigning the end-to-end in-store "bidding" experience—providing customers with competitive detailed print quotes.

View Project

FedEx | Providing Customer Quotes

Redesigning the end-to-end in-store "bidding" experience—providing customers with competitive detailed print quotes.

View Project

FedEx | Providing Customer Quotes

Redesigning the end-to-end in-store "bidding" experience—providing customers with competitive detailed print quotes.

View Project

FedEx | Providing Customer Quotes

Redesigning the end-to-end in-store "bidding" experience—providing customers with competitive detailed print quotes.

View Project

FedEx | Self-Service Printing

Redesigning the end-to-end in-store self-service printing experience for customers using HP large-format printing machines.

View Project

FedEx | Self-Service Printing

Redesigning the end-to-end in-store self-service printing experience for customers using HP large-format printing machines.

View Project

FedEx | Self-Service Printing

Redesigning the end-to-end in-store self-service printing experience for customers using HP large-format printing machines.

View Project

FedEx | Self-Service Printing

Redesigning the end-to-end in-store self-service printing experience for customers using HP large-format printing machines.

View Project

Thank you!

Get in Contact

katlanmechele@gmail.com

Thank you!

Get in Contact

katlanmechele@gmail.com

Site Designed by Katlan Henderson

2025

Site Designed by Katlan Henderson

2025

Site Designed by Katlan Henderson

2025

Site Designed by Katlan Henderson

2025